Self-service for subscribers, CRM and helpdesk for your team.
Self-service portal for subscribers: view invoices, make payments, check usage, open support tickets, and manage their account.
Native staff and customer mobile apps (Android & iOS). Staff get real-time push notifications for tickets, power outages and network events; customers manage their account and payments on the go.
Public sign-up form with plan selection, contact verification and staff push notifications. Choose whether it only creates the account or also issues the first invoice with a payment link.
Built-in CRM with projects, tasks, appointments, leads, and ticketing system. Track every customer interaction from first contact to resolution. Projects with milestones and files, tasks with timers and comments, appointments with visit reports — for FTTH rollouts, B2B projects and internal work.
Every subscriber event — invoice issued, payment received, expiry reminder, suspension, reconnection — goes out over Email, SMS, Viber, WhatsApp and Telegram from one template set, with per-customer and per-event on/off. Each channel sends only if its provider is enabled. SMS, email, Viber and Telegram from one place, with templates and a full per-customer history. Bulk campaigns to filtered segments with cost control.
Scores each subscriber's churn risk and suggests a retention or upsell action. Spot churned or lapsed subscribers, send a targeted offer and measure what converted — all from one screen. Reward long-standing subscribers with a built-in loyalty engine. Points accrue from tenure and payments and can be redeemed against invoices — driving retention across your PPPoE and DHCP subscriber base.
A public FAQ that absorbs the easy questions, plus NPS surveys after an install or an outage, scored and attributed per technician.
Draw your coverage areas as polygons on an interactive OpenStreetMap. Check any address instantly — geocoding plus point-in-polygon tells you and your customers whether a location is serviceable, with technology and ETA.
Full partner and reseller management. Define commission structures, track referrals, and let your channel partners manage their own customers. Referral codes for customers and partners, tracking of who brought whom, and automatic reward or commission posting onto the invoice.
Group customers with coloured labels: VIP, late payers, pending installation, per technician or campaign. Multiple labels per customer, filters and bulk assignment in the customer list, visible on the customer card — purely organisational, with no effect on billing or suspensions.